What happens to the tag after using e-commerce to sell my inventory?

Stageforce eCommerce helps you offer project inventory for sale, collect payment through Stripe, and keep a record of the items sold. When a sale is completed, Stageforce automatically updates the furniture's tag so it is no longer treated as active, available inventory.

Before you start selling

Turn on eCommerce in your eCommerce settings.
Connect and complete your Stripe account setup. Stripe must enable both payment acceptance and payouts.
Configure taxes in Stripe. Your business is responsible for setting the correct tax origin, product tax codes, and registrations.
Review your store defaults, including currency, default commerce status, item condition, checkout terms, and seller contact information.
Add clear checkout terms. For example, explain whether used furniture is sold as-is and whether sales are final.

Setting up furniture for eCommerce

Open the furniture item in Inventory and select Edit Details, or configure commerce details while creating a new product.
In the Commerce section, choose Available for Sale when the item should be offered to buyers.
Choose the item's condition: New, Used – Like New, Used – Good, or Used – Fair.
Confirm the commerce product name and description. These can match the inventory product details or be customized for buyers.
Add useful photos and verify the sale price before making the item available.
If the furniture has multiple tagged pieces or is part of a set, review every piece before checkout so the correct tags are included.

What happens when the customer completes the purchase

Stageforce creates an order and records the furniture included in the completed checkout.
Each purchased tag is marked Sold.
The tag is automatically deactivated through eCommerce. You do not need to deactivate the sold tag manually.
If the tag has an active project selection, Stageforce closes or destages that selection as part of the sale.
The tag is removed from its current product association so it is no longer counted as active, available inventory.
The sold tag may no longer appear in normal active Inventory tag searches.
The tag is not deleted. Stageforce preserves its sold history, order connection, product identity, sale price, and other reporting details.

The short version:

After an eCommerce sale, the tag moves from active inventory to sold/deactivated history. The deactivation is expected. The tag remains connected to the completed order for historical and reporting purposes.

Why a product may or may not appear as untagged

A product appears untagged only when it has no active associated tags remaining.
If the product has another active tag, selling one tagged piece does not make the entire product untagged.
A sold tag can therefore be absent from active tag search while its product still appears tagged because another active piece remains.
Use the completed order or sold-item history when you need to review a sold tag. Do not rely only on the active Inventory search.

Recommended checks after a sale

Confirm that the completed order contains the correct furniture and tag numbers.
Verify that each purchased tag shows as sold or deactivated rather than available.
For sets, confirm that every piece included in the sale was processed.
Do not treat a sold tag as available inventory unless it is intentionally reactivated and reassigned through your inventory process.
If a sold tag appears missing, check sold or order history before creating a replacement tag.

Related Stageforce resources

Individual results and available settings may vary by account configuration. Contact Stageforce Support if an order completed but the related tags still appear available.